Customer Service Representative - State Farm Agent Team Member

Masters4disasters; Houston (TX); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Shane Rogers - State Farm Agent in Houston, TX seeks a motivated Customer Service Representative to join a top-performing team. You will build relationships, resolve inquiries, and coordinate with agent teammates to support community-focused insurance services.

Ideal candidates bring strong communication, detail orientation, and a willingness to learn. This full-time role offers PTO, 401(k) and advancement opportunities within a supportive, family-like culture.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and multitask capable.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Strong communication

Interpersonal skills

Detail oriented

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Houston - TX

Replies within 24 hours

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I opened my agency in 2023 and currently lead a team of seven. Before opening this agency, I previously was a Sales Leader for State Farm. That experience gave me a unique perspective on coaching, developing people, and building a high-performing team. Today, our agency is proud to rank among the top 5% of State Farm agencies.

Giving back to the community is important to us. Our team proudly supports organizations like Habitat for Humanity and the local Food Bank, and we believe in making a positive impact both inside and outside the office.

Our agency offers PTO, paid holidays, group life insurance, a 401(k), licensing reimbursement, and a strong commitment to work-life balance. We believe in investing in our team and creating opportunities for long‑term success.

Our culture is family‑oriented, supportive, and driven to achieve excellence. I'm looking for someone who is self‑motivated, outgoing, and has a high level of integrity. If you're a self‑starter who enjoys helping people and wants to be part of a top‑performing team, we'd love to meet you.

ROLE DESCRIPTION

As a Customer Service Representative with Shane Rogers - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.