Customer Relations Representative - State Farm Agent Team Member

Casseri; Village of Williamsville (NY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Salary Plus Commission

License Reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

State Farm in Williamsville, NY is seeking a Customer Relations Representative to join Michael Casseri's agent team. You will deliver exceptional client experiences, resolve inquiries, and coordinate with agency staff to anticipate community needs.

This role emphasizes strong communication, a sales-minded approach, and growth opportunities within a supportive, customer-focused agency environment. As you handle inquiries, maintain client records, and assist with retention strategies, you'll

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem solving

Customer service experience

Stress management

Job description

Benefits:

• Salary Plus Commission
• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Michael Casseri - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.