Customer Relations Representative - State Farm Agent Team Member

Casseri; Village of Depew (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Salary Plus Commission

License Reimbursement

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Health insurance

Job summary

Casseri's State Farm agent team is seeking a Customer Relations Representative to nurture client relationships, bridge customer needs with agency services, and promote relevant insurance products. You will contribute to daily operations by delivering friendly, solution-oriented service and proactive outreach.

The role emphasizes building trust, handling inquiries efficiently, and driving sustained customer satisfaction while advancing your career within a supportive local agency environment.

Qualifications

• Experience in sales or customer-facing roles.
• Strong written and verbal communication.
• Ability to identify customer needs and recommend solutions.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Communication

Customer service

Relationship management

Marketing interest

Job description

Benefits:

• Salary Plus Commission
• License Reimbursement
• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance

ROLE DESCRIPTION:

As an Customer Relations Representative - State Farm Agent Team Member for Michael Casseri - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

QUALIFICATIONS:

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer