Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Village of Wappingers Falls (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

SIMPLE IRA with 3% match, fully vested from day one

Health insurance with 50% company contribution

Hiring bonus and performance-based bonus

Flexible schedule

Paid time off (10 PTO days per year, 6 paid holidays)

Opportunity for advancement

Training and development

Job summary

State Farm Agent in Wappingers Falls is looking for a Customer Relations Representative to enhance customer experiences and support community outreach efforts. The role involves managing inquiries, maintaining records, and teaming up with agency members to ensure satisfaction.

Successful candidates will possess strong communication skills, a background in customer service, and the ability to remain calm under pressure. Competitive compensation and benefits, including a SIMPLE IRA and health insurance, are provided.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Job description

Customer Relations Representative – State Farm Agent Team Member with Scott Marxer, located in Poughkeepsie, NY. In this role you will generate exceptional customer experiences, resolve inquiries, coordinate with agency team members, and anticipate community members' needs. You will also be considered for future growth opportunities.

Role Description

This position focuses on maintaining high customer service standards and supporting the agency's community outreach and retention initiatives.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation

Competitive salary ranging from $50,000.00 to $75,000.00 per year.

Benefits

• SIMPLE IRA with 3% match, fully vested from day one
• Health insurance with 50% company contribution
• Hiring bonus and performance‑based bonus
• Competitive salary
• Flexible schedule
• Paid time off (10 PTO days per year, 6 paid holidays)
• Opportunity for advancement
• Training and development

Mission

To help people protect, secure, and plan for their future needs and goals through friendly, timely, and superior customer service while understanding each person's unique situation.

Disclaimer

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for, and make all employment decisions regarding, their employees.