Customer Relations Representative - State Farm Agent Team Member

Cathythompson; Edwards (CO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Cathythompson is seeking a passionate Customer Relations Representative to join the State Farm Agent team in Edwards, Colorado. This role emphasizes creating exceptional customer experiences and resolving inquiries effectively. Successful candidates will engage closely with the community, enhancing their career while contributing to our agency's growth.

The ideal individual possesses strong communication and problem-solving skills, with prior customer service experience preferred, and is ready to embrace opportunities for advancement within the team.

Qualifications

• Strong communication skills to interact with customers effectively.
• Experience in customer service is preferred.
• Ability to remain calm under pressure.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records as needed.
• Assist in strategies for customer retention.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service preferred

Ability to handle high-stress situations calmly

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Cathy Thompson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.