Customer Relations Representative - State Farm Agent Team Member

Toddmarkman; Northbrook (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Toddmarkman is seeking a Customer Relations Representative to provide exceptional customer experiences and support the agency's growth. The ideal candidate will possess strong communication and problem-solving skills, be customer-focused, and have a desire to help people.

In this role, you will manage customer inquiries, maintain records, and work closely with other team members to ensure satisfaction. Join our collaborative team in Northbrook and contribute to a positive work culture while advancing your career.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I began my State Farm agency career in June 2002 after graduating college. I had the privilege of working alongside my father, Mike Markman, at his long-established agency in Park Ridge. It was there that I developed a passion for helping people in their moments of need, building trust with clients that continues to drive how I lead my agencies today.

Across my two offices, we have a team of 10, collectively bringing well over 100 years of State Farm experience. Many of my team members have been with me for years, and their loyalty and expertise are the foundation of our success. We handle everything from simple customer needs to complex policy issues with professionalism and care. We make a point to keep our culture strong through team lunches and dinners throughout the year. I encourage flexibility and support a healthy work-life balance.

Giving back to the community is something I value deeply. My family and I volunteer with Feed My Starving Children several times a year, and I’m an active member of both the Wilmette and Northbrook Chambers of Commerce. I also stay involved with Glenbrook North athletics, where my son plays basketball.

Our office culture is built on respect, diversity, and collaboration. Between us, we speak five different languages, which allows us to serve a broad range of clients effectively. We work hard to be there for our customers every day – and we also make time to enjoy each other’s company, celebrate wins, and foster a workplace where people genuinely want to stay and grow.

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with Todd Markman – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.