Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; San Antonio (TX); On-site; USD 50,000 - 65,000; Full time

Job summary

An established industry player is seeking a Customer Relations Representative to join their dynamic team in San Antonio, TX. This role focuses on delivering exceptional customer experiences and supporting the growth of a successful insurance agency. You will be responsible for managing customer inquiries, coordinating with team members, and implementing retention strategies. With a competitive salary and numerous benefits, this opportunity offers a pathway for career advancement in a supportive environment. If you are customer-focused and eager to make a difference, this position is perfect for you.

Benefits

License reimbursement

Bonus based on performance

Health insurance

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.

Skills

Communication Skills

Problem-Solving Skills

Customer Service

Job description

Responsive recruiter

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Allen Kaufmann - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $50,000.00 - $65,000.00 per year

Our team's mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in San Antonio, TX, and assist customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

State Farm agents are independent contractors who hire their own employees. Employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.