Customer Relations Representative - State Farm Agent Team Member

Matt Medley; Rome, Northern (GA, KY); Hybrid; USD 38,000 - 55,000; Full time

Benefits offered by this job

Bonus based on performance

Opportunity for advancement

Paid time off

401(k) matching

Health insurance

Vision insurance

Competitive salary

Flexible schedule

Training & development

Dental insurance

Job summary

Matt Medley - State Farm Agent in Rome, GA is seeking a Customer Relations Representative to join our agency team. This full-time role focuses on providing exceptional customer experiences, handling inquiries, maintaining records, and supporting retention initiatives.

The ideal candidate is customer-service oriented, communicates well, stays calm under pressure, and speaks Spanish (preferred). We offer a competitive salary with performance bonuses, paid time off, 401(k) matching, health, dental

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Stress management

Bilingual Spanish

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Rome - GA

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• 401(k) matching
• Health insurance
• Vision insurance

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Matt Medley - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Compensation $38,000.00 - $55,000.00 per year

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none