Customer Relations Representative - State Farm Agent Team Member

Karenwilliamsagency; Rogers (AR); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking insurance agency as a Customer Relations Representative, where your exceptional customer service skills will shine. This role offers the chance to enhance your career while resolving inquiries and coordinating with a dedicated team. With a focus on community support and internal growth opportunities, you'll be part of a dynamic environment that values empathy and customer focus. If you're driven and eager to make a difference, this position provides a platform for your professional development and success.

Benefits

Disability insurance stipend

Life insurance stipend

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service is preferred but not mandatory.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Assist with customer retention strategies and maintain records.

Skills

Communication skills

Problem-solving skills

Customer service

Bilingual (Spanish)

Job description

Benefits:

• Disability insurance stipend
• Life insurance stipend
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Karen Williams - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.