Customer Relations Representative - State Farm Agent Team Member

David Shin - State Farm Agent; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Extra PTO day for hitting goals

Job summary

David Shin - State Farm Agent is hiring a Customer Relations Representative to enhance exceptional client experiences within the agency. This role is perfect for those with strong communication skills who are passionate about customer service and eager to help others.

You will be responsible for managing inquiries, coordinating with team members, and contributing to customer retention strategies. Join our team and enjoy unique benefits along with opportunities for personal and professional growth.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication and problem-solving skills

Customer service experience

Ability to handle high-stress situations calmly

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

About Our Agency

Our team of 7 embodies a culture of growth, resilience, and excellence. We believe "how you do something is how you do everything," and our team lives by this—some train for marathons, others pursue MMA, all driven to be the best versions of ourselves each day. Guided by core values of working in the light, failing forward, and choosing courage over comfort, we’ve built a culture that supports both personal and professional growth.

We offer unique benefits including an extra PTO day each month for hitting goals (in addition to 40 hours of PTO + 40 hours of sick time), and a safe harbor 401k with a Roth option. If you’re ready to grow alongside a motivated and tight-knit team, we’d love to connect!

Role Description

As a Customer Relations Representative – State Farm Agent Team Member with David Shin – State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.