Customer Relations Representative - State Farm Agent Team Member

Kevinlowberagency; Philadelphia (Philadelphia County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Bilingual Customer Relations Representative who excels in delivering outstanding service while identifying sales opportunities. This role is pivotal in building relationships with clients, ensuring they navigate their insurance needs with confidence. With a focus on both Spanish and English-speaking clients, you will play a key role in supporting agency growth and client satisfaction. Join a supportive team culture that values your contributions and offers ongoing training and career advancement opportunities. If you're ready to combine exceptional service with a rewarding career, we want to hear from you!

Benefits

401(k)

Bonus based on performance

Health insurance

Paid time off

Training & development

Opportunity for advancement

Qualifications

• Must be bilingual in Spanish and English to communicate effectively.
• Strong customer service and sales skills are essential.

Responsibilities

• Deliver exceptional customer service and assist with policy inquiries.
• Identify sales opportunities and recommend additional products.

Skills

Bilingual (Spanish-English)

Customer Service

Sales Skills

Communication

Detail-Oriented

Education

High School Diploma

Insurance License (or willingness to obtain)

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Bilingual Customer Relations Representative – Service with a Sales Edge!

Are you a bilingual (Spanish-English) customer service professional who thrives on helping others? Do you enjoy building relationships while identifying solutions that truly benefit clients? If so, The Lowber Agency wants you on our team!

As a Customer Relations Representative, you’ll be the trusted connection between our agency and our clients—providing exceptional service while proactively recommending insurance solutions. Your ability to communicate effectively in both Spanish and English will allow us to better serve our diverse community.

Why Join Us?

• Make a Difference – Help Spanish- and English-speaking clients navigate their insurance needs with confidence.
• Service + Sales Growth – Earn while you assist by identifying in-book sales opportunities.
• Bilingual Advantage – Use your language skills to expand our agency’s reach and impact.
• Career Advancement – Ongoing training, licensing assistance, and growth opportunities.
• Supportive Team Culture – Work in a positive, inclusive environment where your contributions matter.
• Competitive Compensation – Base pay plus performance incentives for retention and sales.

What You’ll Do:

• Deliver Exceptional Customer Service – Assist clients with policy inquiries, updates, and claims support.
• Educate & Advise – Conduct needs-based policy reviews to ensure clients have the right coverage.
• Identify Sales Opportunities – Proactively recommend additional products that align with customer needs.
• Develop & Maintain Client Relationships – Become the go-to trusted resource for insurance solutions.
• Support Agency Growth – Generate referrals and promote our services to new and existing clients.

What We’re Looking For:

• Bilingual (Spanish-English) Required – Communicate effectively with a diverse client base.
• Strong Communicator – Confident, personable, and clear in all interactions.
• Customer-Focused Mindset – Passion for providing outstanding service and support.
• Sales-Driven Service – Ability to recognize and act on in-book sales opportunities.
• Detail-Oriented & Organized – Manage multiple accounts with accuracy and efficiency.
• Licensed or Willing to Obtain – Must meet state insurance licensing requirements (we’ll guide you through the process).

Ready to Build a Rewarding Career?

If you're excited about combining exceptional service with sales success, we want to hear from you!

Apply today and grow your career with The Lowber Agency, where customer care meets opportunity!