Customer Relations Representative - State Farm Agent Team Member

State Farm; Perry Hall (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading insurance agency is seeking a Client Care Representative to enhance customer experiences and support agency growth. The role involves managing inquiries, maintaining customer records, and collaborating with team members. Ideal candidates should possess strong communication skills and a desire to assist the community effectively.

Benefits

401(k)

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication and problem-solving skills.
• Prior customer service experience is a plus.
• Ability to remain calm in high-stress situations.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Education

Experience in customer service preferred

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION: As a Client Care Representative with Chris Greaver State Farm, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.