Customer Service Representative - State Farm Agent Team Member

State Farm Agent; St. Charles (IL); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Bonus based on performance

Flexible schedule

Paid time off

Training & development

Job summary

A local insurance agency in St. Charles, IL, is seeking a Customer Service Representative to enhance exceptional customer experiences and provide vital support in insurance inquiries. The role requires strong communication skills and attention to detail, alongside prior customer service experience. This position offers growth opportunities in a supportive environment. Compensation ranges from $40,000 to $50,000 annually, and benefits include performance bonuses and health insurance.

Qualifications

• Previous customer service experience preferred.
• Strong communication and interpersonal skills are required.
• Ability to multitask and be detail-oriented.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and maintain customer records.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Job description

About Our Agency

Our agency has been proudly serving the St. Charles, IL community since 1997. I’m a graduate of the University of Wisconsin Madison, and together with my incredible team of 6, we bring more than 85 years of combined insurance experience to the table.

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Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency has been proudly serving the St. Charles, IL community since 1997. I’m a graduate of the University of Wisconsin Madison, and together with my incredible team of 6, we bring more than 85 years of combined insurance experience to the table.

Community involvement is a core part of who we are. We proudly support local nonprofits that provide shelter, food, and health care, including Northern Illinois Food Bank, Lazarus House, TriCity Family Services, and Random Acts Matter. We also actively support local schools and youth organizations.

We offer a Simple IRA and health benefits to our team and foster a collaborative, supportive culture where each person’s contributions matter.

If you’re looking for a workplace where you can grow, feel valued, and make an impact in your community, this could be the right fit for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Bill Nelson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $40,000.00 - $50,000.00 per year

We're Hiring!

We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you. If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in St Charles, IL.
• Our office is open Monday-Friday 9am-5pm PLUS Evenings & Weekends by Appointment.
• I have been a State Farm agent since 1997.
• I am a proud graduate of University of Wisconsin - Madison.
• We currently have 6 team members at our agency.
• We have over 85 years of combined insurance experience in our office.

We look forward to speaking with you!

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.