Customer Relations Representative - State Farm Agent Team Member

Rob Isringhausen - State Farm Agent; O'Fallon (IL); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Salary Plus Commission

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Rob Isringhausen - State Farm Agent in O'Fallon, Illinois is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. As a vital member of the team, you will manage inquiries, resolve issues, and help maintain customer satisfaction.

This role requires strong communication and problem-solving skills, offering the chance for professional advancement and involvement in community needs. A customer-focused approach is essential, along with the capability to handle high-stress situations calmly.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits

• Salary Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Rob Isringhausen - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.