Customer Relations Representative - State Farm Agent Team Member

Robagency; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Salary Plus Commission

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in New York is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. This role involves managing customer inquiries, resolving issues, and coordinating strategies to retain customers. Ideal candidates should possess strong communication and problem-solving skills, with a preference for those experienced in customer service. The agency offers a competitive salary and opportunities for internal promotion.

Qualifications

• Effective communication and problem-solving skills are crucial for this role.
• Experience in customer service is preferred to handle inquiries.
• Ability to manage high-stress situations calmly is essential.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Benefits

• Salary Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Rob Perelmuter - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.