Customer Relations Representative - State Farm Agent Team Member

Du Vo - State Farm Agent; Mountain View (CA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Job summary

Du Vo - State Farm Agent in Mountain View, CA is seeking a Customer Relations Representative to deliver exceptional client service and support the growth of the agency. You will handle inquiries, educate clients about insurance options, and coordinate with the team to resolve concerns.

Ideal candidates are customer-focused, empathetic, and proactive. The role offers opportunities for advancement and a compensation package including benefits and performance-based incentives.

Qualifications

• Customer-focused approach is essential for understanding client needs.
• Strong interpersonal skills to relate to customers and anticipate needs.
• Clear and effective communication with clients and team members.
• Proactive problem-solving to resolve inquiries and issues.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability and billing.
• Educate customers about insurance options using a needs-based approach.
• Communicate effectively to support agency growth and customer satisfaction.

Skills

Customer service

Empathy

Communication

Problem solving

Job description

Benefits

• Paid time off
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Health insurance

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Du Vo - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience