Customer Relations Representative - State Farm Agent Team Member

Kendradelage; Minnesota; On-site; USD 40,000 - 95,000; Full time

Benefits offered by this job

Competitive base salary plus commissions

Multiple opportunities for bonuses and incentives

Continuous training and professional development

Dynamic work environment

Job summary

An insurance agency in Long Prairie, MN, is looking for a Customer Relations Representative to deliver exceptional service and support clients with insurance needs. Ideal candidates will have strong multitasking and communication skills, and a passion for helping others. The role includes assisting with claims and navigating life events while achieving sales quotas. Competitive salary with bonus opportunities is offered in a supportive team culture.

Qualifications

• Strong multitasking skills with the ability to prioritize effectively.
• Excellent communication and interpersonal skills.
• Ability to thrive under pressure and meet deadlines.

Responsibilities

• Deliver exceptional customer service in-person, over the phone, via text, and email.
• Assist customers with insurance needs related to home, auto, life, and health.
• Guide customers through the claims process, providing support and reassurance.

Skills

Strong multitasking skills

Excellent communication skills

Ability to thrive under pressure

Commitment to maintaining insurance licenses

Desire to help others

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Long Prairie, MN

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Training & development
• Flexible schedule

ROLE DESCRIPTION

About Us At our agency, insurance is more than just a business—it is a personal commitment to protecting what matters most to our customers: their homes, vehicles, health, lives, and financial futures. We are not looking for the average; we are searching for kindred spirits who love their career and strive to be the best at what they do.

Position Overview

You will play a vital role in guiding our customers through life’s significant moments—merging households, purchasing homes and vehicles, planning for family futures, and navigating claims during challenging times. Your goal will be to make every interaction the best part of someone’s day while managing a variety of tasks in a fast‑paced environment.

Key Responsibilities

• Deliver exceptional customer service with a warm, friendly attitude in‑person, over the phone, via text, and email.
• Assist customers with insurance needs related to home, auto, life, and health policies.
• Support clients through various life events such as marriage, home purchase, childbirth, college planning, retirement, and loss of loved ones.
• Process and manage insurance documentation required by lenders and other institutions.
• Guide customers through the claims process, providing support and reassurance.
• Meet sales quotas and deadlines while keeping compliance with licensing laws and company policies.
• Continuously learn and adapt to new insurance regulations, computer programs, and customer management systems.
• Schedule appointments and follow up with customers to ensure satisfaction.

Qualifications

• Strong multitasking skills with the ability to prioritize effectively.
• Excellent communication and interpersonal skills.
• Ability to thrive under pressure and meet deadlines.
• Commitment to and maintaining Property/Casualty and Life/Health insurance licenses (training and support provided).
• Background check required; convicted felons need not apply.
• Previous experience in insurance sales or customer service is a plus but not needed.
• A passion for helping others and a desire to build a long‑term career in insurance.

What We Offer

• Competitive base salary plus commissions.
• Multiple opportunities for bonuses and incentives.
• A dynamic, rewarding work environment where no two days are the same.
• Continuous training and professional development.
• A supportive team culture that values dedication and excellence.

If you are ready to bring order to chaos, embrace challenges, and aspire to be a true professional in the insurance industry, we want to hear from you! Please include references.

Optional: We welcome a personal letter sharing who you are and why you want to join our team. Join us and make a meaningful difference every day!

Compensation $40,000.00 - $95,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.