Account Representative - State Farm Agent Team Member

michael gutierrez - State Farm Agent; Lynnwood (WA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Free uniforms

Paid time off

Training & development

Job summary

Michael Gutierrez - State Farm Agent in Lynnwood is looking for a Team Member to provide exceptional customer experiences. You will manage customer inquiries, maintain records, and assist with retention strategies.

The ideal candidate is customer-focused and empathetic, possessing strong communication and problem-solving skills. There are opportunities for internal growth for driven candidates. Join us to enhance the community's support and service!

Qualifications

• Excellent communication and problem-solving skills.
• Prior experience in customer service is preferred.
• Ability to remain calm under pressure.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records as needed.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.
• Educate customers about insurance products and benefits.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Benefits:

• Bonus based on performance
• Free food & snacks
• Free uniforms
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Team Member with Michael Gutierrez - State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.
• Educate on insurance products and benefits

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.