CUSTOMER RELATIONS REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Jose Olguin State Farm Agency; Long Beach (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Seeking Bilingual Spanish Candidates

Job summary

Jose Olguin State Farm Agency in Long Beach, CA is seeking a Customer Relations Representative who delivers exceptional service by resolving inquiries, maintaining records, and supporting the agency team.

This role emphasizes bilingual Spanish communication, calm handling of high-stress situations, and opportunities for advancement within a community-focused insurance team.

Qualifications

• Experience in customer service preferred.
• Communication and problem-solving skills.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving

Customer service experience

Calm under pressure

Bilingual Spanish

Job description

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Jose Olguin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Seeking Bilingual Spanish Candidates*

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Compensation

Compensation $55,000.00 - $75,000.00 per year