Customer Relations Representative - State Farm Agent Team Member

Rick Mottern - State Farm Agent; Kennesaw (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Paid time off

Training & development

Dental insurance

Health insurance

Vision insurance

Flexible schedule

Job summary

Rick Mottern State Farm Agency in Georgia seeks a warm, detail-oriented Customer Relations Representative to join our growing team. You will be the first contact for many clients, delivering concierge-level service and ensuring exceptional customer experiences.

We value a servant leader mindset: personable, dependable, emotionally intelligent, and professional in every interaction. Opportunities exist to advance into a licensed Account Manager role after Georgia licensing requirements.

Qualifications

• Customer-centric mindset and excellent communication.
• Detail-oriented with strong organizational skills.
• Ability to build rapport and maintain relationships with clients.

Responsibilities

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins.
• Deliver concierge-level customer service and support.
• Assist with billing questions, payments, policy documents, and general service requests.
• Schedule appointments for licensed team members through proactive outreach.
• Maintain accurate customer records and documentation.
• Collaborate with team members to support agency goals and client satisfaction.

Skills

Friendly

Organized

Relationship-oriented

Empathetic

Strong communicator

Team-oriented

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Dental insurance
• Health insurance
• Vision insurance
• Flexible schedule

Rick Mottern State Farm Agency is seeking a warm, detail-oriented, and service-driven Customer Relations Representative to join our growing team.

This role is ideal for someone who genuinely enjoys helping people, building relationships, and creating exceptional customer experiences. We are looking for a servant leader at heart: someone who is personable, dependable, emotionally intelligent, and takes pride in doing the right thing, even when no one is watching.

As the first point of contact for many of our clients, you will be a key team member and play a critical role in delivering the “white glove” experience our customers have come to expect. The ideal candidate enjoys connecting with people throughout the day, thrives in a team-oriented environment, and naturally brings warmth, positivity, and professionalism to every interaction.

The Ideal Candidate Is:

• Friendly, personable, and relationship-oriented
• Highly organized and attentive to detail
• Passionate about helping and serving others
• Emotionally intelligent and empathetic
• A strong communicator who connects easily with people
• Team-oriented and dependable
• Professional, trustworthy, and proactive with people

Responsibilities

• Serve as the first point of contact for existing customers via phone, text, email, and walk-ins
• Deliver concierge-level customer service and support
• Assist with billing questions, payments, policy documents, and general service requests
• Schedule appointments for licensed team members through proactive outreach
• Maintain accurate customer records and documentation
• Collaborate with team members to support agency goals and client satisfaction

This is an unlicensed position with opportunities for advancement. After a minimum of 12 months of successful performance and completion of Georgia licensing requirements, candidates may be considered for promotion into a licensed Account Manager role.

This position is with an independent State Farm Agent, not State Farm Insurance Companies. Employees of State Farm agents must complete applicable licensing and training requirements. State Farm agents are independent contractors who hire their own employees & team members.