Customer Relations Representative - State Farm Agent Team Member

Billnelsonagency; Illinois; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Salary Plus Commission

401(k)

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in St. Charles, IL, is seeking a Customer Relations Representative to enhance customer experiences and support internal growth. The ideal candidate should possess strong communication and problem-solving skills, and prior customer service experience is preferred. Competitive salary range of $40,000 to $55,000 per year along with various benefits including health insurance. Join a supportive team and make an impact in the community.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in St. Charles, IL

Replies within 24 hours

Benefits

• Salary Plus Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency has been proudly serving the St. Charles, IL community since 1997. I’m a graduate of the University of Wisconsin–Madison, and together with my incredible team of 6, we bring more than 85 years of combined insurance experience to the table. Community involvement is a core part of who we are. We proudly support local nonprofits that provide shelter, food, and health care, including Northern Illinois Food Bank, Lazarus House, TriCity Family Services, and Random Acts Matter. We also actively support local schools and youth organizations.

We offer a Simple IRA and health benefits to our team and foster a collaborative, supportive culture where each person’s contributions matter. If you’re looking for a workplace where you can grow, feel valued, and make an impact in your community, this could be the right fit for you.

ROLE DESCRIPTION

As a Customer Relations Representative – State Farm Agent Team Member with Bill Nelson – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

• Communication and problem‑solving skills.
• Experience in customer service preferred.
• Ability to handle high‑stress situations calmly.

Compensation $40,000.00 – $55,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none.