Customer Relations Representative - State Farm Agent Team Member

Mike Halloran; Granite City (IL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

License Reimbursement

Salary Plus Commission

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

A local insurance agency in Granite City, IL, is seeking a Customer Relations Representative to enhance customer experiences through effective relationship management. The ideal candidate will excel in sales, exhibit exceptional communication skills, and be dedicated to customer service. Compensation ranges from $55,000 to $80,000 annually, with numerous opportunities for advancement and bonuses for performance.

Qualifications

• Experience in sales preferred.
• Ability to anticipate customer needs.
• Ability to effectively relate to a customer.

Responsibilities

• Establish and follow up on customer relationships.
• Provide prompt and accurate customer service.
• Promote long-lasting customer relations.

Skills

Sales experience

Client relationship management

Excellent communication skills

Customer service dedication

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Granite City, IL

• License Reimbursement
• Salary Plus Commission
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member for Mike Halloran - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

QUALIFICATIONS

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer

Compensation $55,000.00 - $80,000.00 per year

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State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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