Customer Relations Representative - State Farm Agent Team Member

Conklinsf; Illinois; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus

Health insurance

Advancement opportunities

Paid time off

License reimbursement

Flexible schedule

Training & development

Job summary

Tom Conklin - State Farm Agent invites you to join as a Customer Relations Representative. This full-time role in Farmington, IL focuses on delivering exceptional client experiences and building trust within the community.

You will manage inquiries, update client records, and collaborate with agency teammates to ensure customer satisfaction. The position offers a competitive salary and opportunities for advancement, plus benefits and a supportive work environment.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem Solving

Customer Service

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Farmington - IL

Replies within 24 hours

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• License reimbursement
• Competitive salary
• Flexible schedule
• Training & development

About Us

Tom has been a proud State Farm Agent since 2003, bringing decades of experience and dedication to his community. A graduate of Farmington Hills High School (1993) and holder of an Agriculture Economics degree with a minor in Vocal Performance (1997), Tom’s unique background combines professional expertise with a passion for service. Our agency is committed to fostering a supportive and collaborative work environment. With a team of dedicated professionals, we focus on delivering exceptional service while maintaining a positive work-life balance.

Community Involvement

Tom is deeply committed to giving back to the community. He volunteers at local schools, teaching Driver’s Ed classes about insurance and coaches high school golf. He also supports aspiring entrepreneurs through his involvement with the McDonough and Fulton County CEO programs.

Why Join Us?

Working with Tom means joining a team that values community, personal growth, and excellence. With a blend of professional development and community engagement, our agency offers the perfect environment to grow your career while making a positive impact.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Tom Conklin - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation

$50,000.00 - $70,000.00 per year

Employment Note

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a Community of Good Neighbors

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.