Customer Relations Representative - State Farm Agent Team Member

State Farm Agent; Garner (NC); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency is seeking a Customer Relations Representative to join their team. This entry-level position involves managing customer inquiries, maintaining records, and improving customer satisfaction. The ideal candidate should possess strong communication and problem-solving skills, along with a desire to help the community. Competitive salary and benefits included.

Qualifications

• Preferred experience in a customer service role.
• Strong verbal and written communication skills.
• Capable of managing stressful situations effectively.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Customer Relations Representative - State Farm Agent Team Member

Join to apply for the Customer Relations Representative - State Farm Agent Team Member role at State Farm Agent.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Matt Davis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Benefits

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation: $40,000.00 - $50,000.00 per year

Looking for the skills and confidence to run a business in the future?

This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. If you want to work in an environment that is fun, challenging, and rewarding, then Matt Davis - State Farm Agent may be the right fit for you! If you are self‑motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team.

About Our Agency

• We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
• Our office is located in Garner, NC.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Insurance

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

If you want a career, not a job, then we encourage you to apply.