Customer Relations Representative - State Farm Agent Team Member

Kangarlou Insurance Agency Inc; Fullerton (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Kangarlou Insurance Agency Inc. in Fullerton, CA is seeking a Customer Relations Representative to join Afshin Kangarlou's State Farm Agent team. You will deliver exceptional customer experiences, manage inquiries, and collaborate with other team members to meet community needs.

Ideal candidates are customer-focused, empathetic, and capable of handling stress while supporting growth opportunities within the agency.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Spanish speaking is required

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction

Skills

Communication

Problem-solving

Customer service

Spanish

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Afshin Kangarlou - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Spanish speaking is required