Customer Relations Representative - State Farm Agent Team Member

State Farm; Fullerton (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Job summary

Afshin Kangarlou - State Farm Agent in Fullerton, CA is seeking a Customer Relations Representative to deliver exceptional service to community members and clients. You will resolve inquiries, coordinate with agency team members, and help grow the agency’s trusted local presence.

This role emphasizes attention to detail, calm handling of high-stress situations, and a focus on customer retention. Spanish-speaking candidates are required to serve a diverse client base and support the agency’s

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Spanish speaking is required.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving

Customer service experience

Spanish speaking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Afshin Kangarlou - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Spanish speaking is required