Customer Relations Representative - State Farm Agent Team Member

Rebecca Davis - State Farm Agent; Fairburn (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Rebecca Davis - State Farm Agent is looking for a Customer Relations Representative to provide exceptional customer experiences and support our insurance agency's growth. The role requires strong communication and problem-solving skills, as well as a calm demeanor in high-stress situations.

You will manage customer inquiries, maintain records, and assist with retention strategies while collaborating with team members to ensure satisfaction in the Fairburn community.

Qualifications

• Strong communication and problem-solving skills are essential.
• Preferred experience in customer service roles.
• Must handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Rebecca Davis - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.