Customer Relations Representative - State Farm Agent Team Member

Rebecca Gibson - State Farm Agent; Conway (SC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Opportunity for advancement

Paid time off

Job summary

Rebecca Gibson - State Farm Agent is seeking a Customer Relations Representative who delivers exceptional service, resolves inquiries, and supports an expanding local insurance team. You will engage with community members to understand needs and contribute to a positive agency experience.

As part of a proactive team, you will maintain customer records, assist with retention strategies, and collaborate with other departments to ensure overall satisfaction while exploring internal growth

Qualifications

• Strong communication and problem-solving abilities.
• Prior experience in customer service preferred.
• Ability to stay calm in high-pressure situations.

Responsibilities

• Resolve customer inquiries and issues.
• Maintain and update customer records.
• Support customer retention initiatives.
• Coordinate with other departments to ensure satisfaction.

Skills

Communication skills

Problem solving

Customer service experience

Calm under pressure

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Rebecca Gibson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.