Customer Relations Representative - State Farm Agent Team Member

Nickreina; Lake Charles (LA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nickreina is seeking a Customer Relations Representative - State Farm Agent Team Member in Lake Charles, Louisiana. This role aims to provide exceptional client experiences to support agency growth.

The successful candidate will manage customer inquiries, maintain client records, and assist with retention strategies. Strong communication and problem-solving skills are critical, alongside a preference for candidates with customer service experience.

This position offers benefits such as health insurance, bonus potential, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service preferred.
• Ability to manage stress effectively.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information.
• Assist with customer retention strategies.
• Coordinate with other departments for customer satisfaction.

Skills

Strong communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations calmly

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Nicholas Reina - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.