CUSTOMER RELATIONS REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Denise Elliott - State Farm Insurance Agent; Durango (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Performance bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

State Farm Agent Denise Elliott is hiring a Customer Relations Representative to join the team in Durango, CO. This full-time role focuses on building strong client relationships, delivering responsive service, and promoting State Farm products to meet customer needs.

You'll work in a friendly, community-minded office with bilingual candidates encouraged. Benefits include training, paid time off, and opportunities for advancement, with a supportive team that values warm customer care.

Qualifications

• Experience in sales preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer
• Bilingual Spanish preferred

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

Skills

Sales experience

Customer relationships

Communication skills

Bilingual Spanish

Customer service

Team collaboration

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Durango - CO

Responsive recruiter

Replies within 24 hours

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Denise has been with State Farm since 1980, building a long-standing career marked by excellence and leadership. Alongside her team, she has earned multiple recognitions, including Lifetime President’s Club, Ambassador Club Qualifier, and Crystal Excellence awards - reflecting a consistent commitment to high performance and customer care.

She is deeply involved in the Durango and Bayfield communities, holding positions with both local Chambers of Commerce and staying actively engaged in community initiatives. Hospitality is a big part of the office culture. Denise takes pride in creating a welcoming environment for both team members and customers, often with sweet treats and a friendly, open atmosphere that makes people feel at home.

For our team, we offer a supportive, inclusive environment where different backgrounds and perspectives are valued. We strongly encourage bilingual candidates to apply as we continue to build a diverse team that can better serve our community.

Our office culture is warm, collaborative, and people-focused. We’re looking for someone who is friendly, team-oriented, and enjoys building relationships - someone who wants to be part of a positive environment where both customers and team members feel valued every day.

Role Description

As an Customer Relations Representative - State Farm Agent Team Member for Denise Elliott - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Experience managing client relationships is preferred
• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Dedicated to customer service
• Able to anticipate customer needs
• Able to effectively relate to a customer
• Bilingual Spanish preferred

Compensation $70,000.00 - $90,000.00 per year