Customer Service Representative - State Farm Agent Team Member

Deniseelliott; Durango (CO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Bonus based on performance

Job summary

Denise Elliott - State Farm Agent in Durango, CO is hiring a Customer Service Representative. This role focuses on delivering exceptional service, guiding clients through policy options, and supporting the agency's growth with a friendly, team-oriented approach.

As part of a local team, you will respond to inquiries, help with policy changes, process claims, and maintain accurate records. Bilingual Spanish speakers are preferred to better serve our diverse community.

Qualifications

• Strong communication and interpersonal skills.
• Detail oriented with ability to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail-oriented

Multitasking

Bilingual Spanish

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Durango - CO

Replies within 24 hours

• Opportunity for advancement
• Paid time off
• Bonus based on performance

ABOUT OUR AGENCY

Denise has been with State Farm since 1980, building a long-standing career marked by excellence and leadership. Alongside her team, she has earned multiple recognitions, including Lifetime President’s Club, Ambassador Club Qualifier, and Crystal Excellence awards - reflecting a consistent commitment to high performance and customer care.

She is deeply involved in the Durango and Bayfield communities, holding positions with both local Chambers of Commerce and staying actively engaged in community initiatives. Hospitality is a big part of the office culture. Denise takes pride in creating a welcoming environment for both team members and customers, often with sweet treats and a friendly, open atmosphere that makes people feel at home.

For our team, we offer a supportive, inclusive environment where different backgrounds and perspectives are valued. We strongly encourage bilingual candidates to apply as we continue to build a diverse team that can better serve our community.

Our office culture is warm, collaborative, and people-focused. We’re looking for someone who is friendly, team-oriented, and enjoys building relationships - someone who wants to be part of a positive environment where both customers and team members feel valued every day.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Denise Elliott - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation $50,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.