Customer Relations Representative - State Farm Agent Team Member

Davidperkinsinsurance; Madison (AL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Davidperkinsinsurance in Madison, Alabama, is seeking a Customer Care representative to assist current customers with their needs and provide excellent service. Tasks include resolving issues, answering questions about claims and billing, and maintaining accurate records. The ideal candidate will be empathetic and detail-oriented, with experience in customer service preferred.

This position offers opportunities for future growth and financial reward as one excels in their role.

Qualifications

• Strong communication skills essential for customer interactions.
• Previous experience in a customer service role is preferred.
• Ability to remain calm and productive in high-stress situations.
• Attention to detail is important to accurately manage customer information.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication and problem-solving skills

Experience in customer service

Ability to handle high-stress situations

Detail oriented

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Role Description:

As a Customer Care representative you will be responsible for helping our current customers with any needs or questions they may have. This can include resolving issues, helping with claims, answering billing and coverage questions, obtaining and sending documents, answering phone calls and returning phone calls, and completing other administrative tasks. Your goal is to create and provide the best customer experience possible with each interaction.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. Future growth, financial reward, and responsibility will come with excelling in this role.

Responsibilities:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Detail oriented