Customer Relations Representative - State Farm Agent Team Member

State Farm; City of Rochester (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A renowned insurance agency is seeking a Customer Relations Representative - State Farm Agent Team Member. In this role, you will focus on enhancing customer experiences and supporting community needs while coordinating with team members. Ideal candidates will possess strong communication skills, attention to detail, and a sales-oriented mindset, with opportunities for growth within the agency.

Benefits

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• Strong communication and problem-solving skills required.
• Preferred experience in customer service.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.

Skills

Communication

Problem-Solving

Education

Experience in Customer Service

Job description

Benefits:

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Dominic Agostini - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.