Customer Service Representative - State Farm Agent Team Member

Dwalkerinsurance; Cincinnati (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

An insurance agency in Cincinnati, OH is seeking a Customer Service Representative to deliver exceptional service to clients. In this role, you'll answer inquiries, assist with policy changes, and ensure an excellent customer experience. The ideal candidate should be detail-oriented, possess strong communication skills, and have a background in customer service. Competitive compensation ranges from $30,000 to $40,000 annually, along with various benefits including health insurance and paid time off.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Cincinnati, OH

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

I'm a proud graduate of the University of Cincinnati and a member of Delta Sigma Theta Sorority, and I’ve spent the past 17 years building a career around helping people protect what matters most. Before opening my agency, I worked as a team member for another State Farm agent, which gave me the foundation to create a successful business centered on exceptional customer service and strong relationships.

Our office is friendly, laid-back, and collaborative — a place where we work hard, celebrate wins, and always keep our focus on delivering top-tier service. My team has been with me for many years, and that longevity speaks to the supportive, team-oriented culture we’ve built. Currently, we are a close-knit group of three, and we’re excited to grow with new team members who share our passion for helping others.

We offer full-time benefits including group life insurance, a health insurance stipend, paid vacation and holidays, and both individual and team bonuses. Our mission is to be our customers’ first and best choice for insurance and financial services. If you’re someone who is driven, detail-oriented, and committed to delivering service excellence, this could be the perfect place for you to thrive.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Deatria Walker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $30,000.00 - $40,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.