Customer Relations Representative - State Farm Agent Team Member

Chuck Taylor - State Farm Agent; Canton (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Paid retirement fund with employer match

Job summary

Chuck Taylor - State Farm Agent is looking for a Customer Relations Representative to provide exceptional customer experiences and support the growth of our insurance agency. The ideal candidate will possess strong communication and problem-solving skills while demonstrating empathy and a desire to help others.

If you're looking for a supportive environment with opportunities for advancement, and the chance to make a meaningful impact in the Canton community, we would love to hear from you.

Qualifications

• Excellent communication and problem-solving skills.
• Prior experience in customer service is preferred.
• Ability to manage high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain and update customer records.
• Assist with customer retention strategies.
• Coordinate with departments for customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Calm under stress

Job description

Benefits

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance

About Our Agency

I’ve been a State Farm Agent since 1982 and remain proud to serve the Canton community where my roots run deep. Over the years, I’ve had the privilege of giving back through service as a 20-year YMCA Board Member, Canton Area Chamber of Commerce participant, Canton Athletic Booster Club supporter, and as the 2004 Canton Citizen of the Year. A graduate of Eastern Illinois University, I’ve built my agency on relationships, trust, and long-standing community ties.

We also offer valuable benefits, including a paid retirement fund with employer match, as part of our commitment to supporting our team. If you’re looking for a place where you can grow your career, serve your community, and be part of a trusted and respected team, this could be the right fit for you.

Role Description

As a Customer Relations Representative - State Farm Agent Team Member with Chuck Taylor - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.