Customer Relations Representative - State Farm Agent Team Member

Bryanmcgruder; California (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Relations Representative to join their dynamic team. In this full-time role, you will be the face of the agency, providing exceptional customer service and support to clients. Your proactive approach and excellent communication skills will help you build strong relationships and effectively address customer inquiries. This is a fantastic opportunity for driven individuals looking to grow within a supportive environment that values personal development and career advancement. If you have a passion for helping others and a knack for problem-solving, this position is perfect for you.

Benefits

Hourly pay plus commission/bonus

Growth potential/Opportunity for advancement

Paid time off (vacation and personal/sick days)

Valuable career-building experience

Qualifications

• Dedicated to providing exceptional customer service and support.
• Excellent communication skills to assist and educate customers.

Responsibilities

• Establish and maintain customer relationships while providing prompt service.
• Educate customers about insurance options and respond to inquiries.

Skills

Customer Service

Communication Skills

Problem-Solving

Empathy

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Redding, CA

ROLE DESCRIPTION

As a Customer Relations Representative - State Farm Agent Team Member with Bryan Mcgruder - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $16.00 - $23.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.