CUSTOMER RELATIONS REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Nick Wians - State Farm Agency; Buffalo Grove (IL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick Wians - State Farm Agent is seeking a Customer Relations Representative to join their agent team in Buffalo Grove, IL. You will grow the agency through meaningful client relations and act as a liaison between customer needs and agency departments, while promoting relevant products and services.

In this role you will deliver prompt, friendly service, build lasting relationships, and contribute to the agency's growth with a proactive sales mindset.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
• Experience managing client relationships is preferred.
• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal, and listening.
• Dedicated to customer service.
• Able to anticipate customer needs.
• Able to effectively relate to a customer.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Promote successful and long-lasting customer relations.

Skills

Customer service

Sales experience

Communication

Relationship management

Marketing interest

Interpersonal skills

Active listening

Time management

Job description

Role Description

As an Customer Relations Representative - State Farm Agent Team Member for Nick Wians - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

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Benefits

• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

Role Description

As an Customer Relations Representative - State Farm Agent Team Member for Nick Wians - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.


• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification


• Promote successful and long-lasting customer relations.

Qualifications

• Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred


• Experience managing client relationships is preferred


• Interest in marketing products and services based on customer needs


• Excellent communication skills - written, verbal, and listening


• Dedicated to customer service


• Able to anticipate customer needs


• Able to effectively relate to a customer

Compensation $55,000.00 - $70,000.00 per year