CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

Daniel Borden Insurance Agency, Inc.; Allen (TX); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

401(k)

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Job summary

Daniel Borden Insurance Agency, Inc. in Allen, TX is seeking a Customer Service Representative on the State Farm Agent team.

You will respond to customer inquiries, help with policy changes, process claims, and keep accurate records to support a community-focused agency. We offer a friendly, competitive environment with strong development opportunities, health/dental/vision benefits, 401(k), licensing assistance, and a highly rewarding commission structure.

Qualifications

• Excellent communication and interpersonal skills.
• Able to multitask and manage details accurately.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Multitasking

Job description

Responsive recruiter

Replies within 24 hours

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

About Our Agency

Our agency opened in March 2021 and has grown into a strong team of 8-10, focused on performance, growth, and delivering a great customer experience. I’ve been in the insurance industry since 2016, bringing a solid foundation and a passion for helping others succeed.

I’m actively involved in the community through my church, where I serve as a musician, and through volunteering with Big Brothers Big Sisters.

For our team, we offer health, dental, and vision insurance, a 401(k), discounted gym membership, licensing assistance, access to world-class training programs, and a highly competitive commission and incentive structure.

Our office culture is friendly, competitive, and accountability-driven. We set high expectations while providing the tools and training needed to succeed. We’re looking for someone who is motivated, coachable, and ready to grow in a high-performance environment with strong support and development opportunities.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Daniel Borden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $36,000.00 - $50,000.00 per year