Customer Relations Representative - State Farm Agent Team Member

Troy Crank - State Farm Agent; Buffalo (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Growth potential/Opportunity for advancement

Paid time off

Training & development

Job summary

Troy Crank - State Farm Agent, located in Buffalo, Minnesota, is seeking a Customer Relations Representative. This role involves generating exceptional client experiences and requires a strong dedication to customer service.

The ideal candidate will enhance customer relationships while resolving inquiries promptly, coordinating with agency team members, and anticipating client needs. Opportunities for internal growth and advancement are available for driven and sales-minded individuals.

Qualifications

• Dedicated to providing exceptional customer service.
• Ability to relate to customers and answer their questions effectively.
• Excellent communication skills for assisting customers.

Responsibilities

• Establish and maintain customer relationships.
• Provide accurate and friendly customer service.
• Educate customers about insurance options.
• Meet customer needs with exemplary communication.

Skills

Customer service dedication

Effective communication

Problem-solving

Customer relationships management

Job description

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development

Role Description

As a Customer Relations Representative with the Troy Crank Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Competitive salary
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience
• Simple IRA matchingTraining and development