Customer Relations Representative - State Farm Agent Team Member

John Bruner - State Farm Agent; Boiling Springs (SC); Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Team atmosphere

Flexible schedule

Training & development

Descripción de la vacante

The John Bruner State Farm Agency is looking for a Customer Relations Representative to deliver exceptional service and build strong community relationships. You will handle inquiries, maintain records, and support retention efforts while collaborating with a friendly agency team.

Ideal candidates are people-oriented with solid communication and problem-solving skills, able to stay calm under high pressure and multitask across duties to ensure customer satisfaction and agency growth.

Formación

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Ability to multi-task.
• People person.
• Strong communication and problem-solving skills.

Responsabilidades

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Conocimientos

Communication

Problem solving

Customer service experience

Stress management

Multitasking

People skills

Descripción del empleo

Benefits:

• Team atmosphere
• Flexible schedule
• Training & development

ROLE DESCRIPTION:

As a customer relations representative with the John Bruner State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of our agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Ability to multi-task.
• People person.