Customer Relations Representative - State Farm Agent Team Member

Diana Larson - State Farm Agent; Billings (MT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Training & development

Bonus based on performance

Opportunity for advancement

Job summary

Diana Larson - State Farm Agent seeks a Customer Relations Representative to enhance client experiences and support the growth of the agency. Your role will involve handling customer inquiries and coordinating with team members effectively.

The ideal candidate will possess excellent communication skills and a proactive approach to problem-solving. This position offers opportunities for advancement and valuable career-building experience.

Qualifications

• Dedicated to customer service and able to effectively relate to customers.
• Excellent communication skills to assist customers and coordinate with team members.
• Proactive in problem-solving and anticipating customer needs.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options using a needs-based review process.
• Communicate efficiently to meet customer needs while promoting business development.

Skills

Customer service

Communication skills

Proactive problem-solving

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Competitive salary
• Opportunity for advancement
• Bonus based on performance
• Vision insurance

Role Description:

As a Customer Relations Representative - State Farm Agent Team Member with Diana Larson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health benefits
• Valuable career-building experience