Customer Relations Representative - State Farm Agent Team Member

Kristie Polk - State Farm Agent; Bedford (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Advancement opportunities

Training & development

Job summary

Kristie Polk State Farm in Bedford, TX is seeking a customer service representative who can deliver exceptional experiences. You will handle inquiries, update records, and work with the team to meet community needs.

This role emphasizes empathy, attention to detail, and problem solving, with internal growth opportunities for driven, sales-minded candidates who want to advance within the agency.

Training and development are provided, and performance-based advancement awaits the right candidate.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Job description

Benefits:

• Bonus based on performance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a customer service representative with Kristie Polk State Farm insurance in Bedford, TX, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.