Customer Relations Representative - State Farm Agent Team Member

Randy Casey - State Farm Agent; Baytown (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Randy Casey - State Farm Agent in Baytown, TX is seeking a Customer Relations Representative to deliver exceptional customer experiences, resolve inquiries, and support the agency team. You will maintain accurate records and coordinate with other departments to ensure satisfaction.

We offer a 9/80 work option, licensing paid by the agency, performance-based bonuses, a competitive salary, paid time off, training and development, and opportunities for advancement.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service recommended.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Calm under pressure

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in January 2008 and has grown into one of the top producing offices in the area, with 18 team members across two locations. Many of our team members have been with us for years, and that stability is a testament to the strong, supportive culture we’ve built together.

We offer a 9/80 work option — nine-hour workdays with one weekday off every two weeks — as well as multiple mini contests throughout the year where team members can win cash or prizes. We also enjoy team events throughout the year to stay connected and celebrate our success.

We look for individuals who are kind, empathetic, team-oriented, and driven to make a difference in the community. Community involvement is a big part of who we are — we participate in many local events and are active members of the Baytown, La Porte, Crosby, Highlands, and Mont Belvieu Chambers of Commerce, as well as the Kiwanis Club and Lions Club.

We’re proud of the strong foundation we’ve built and the reputation we’ve earned as the largest agency in the area. If you’re looking for a team that works hard, supports each other, and makes an impact, this could be the perfect place to grow your career.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Randy Casey - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.