Account Associate - State Farm Agent Team Member

Randy Casey - State Farm Agent; La Porte (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Licensing paid by agency

Performance-based bonus

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Randy Casey - State Farm Agent is seeking an Account Associate to support daily operations and customer success. You will grow the agency through meaningful customer relations and by linking client needs with appropriate policy options.

As a friendly, organized, and sales-minded professional, you will proactively assist with policy changes, claims, and inquiries, helping clients navigate their coverage while contributing to a positive team culture and community involvement.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.

Skills

Strong organizational skills

Attention to detail

Excellent customer service

Effective communication

Insurance experience preferred

Job description

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Our agency opened in January 2008 and has grown into one of the top producing offices in the area, with 18 team members across two locations. Many of our team members have been with us for years, and that stability is a testament to the strong, supportive culture we’ve built together.

We offer a 9/80 work option - nine-hour workdays with one weekday off every two weeks - as well as multiple mini contests throughout the year where team members can win cash or prizes. We also enjoy team events throughout the year to stay connected and celebrate our success.

We look for individuals who are kind, empathetic, team-oriented, and driven to make a difference in the community. Community involvement is a big part of who we are - we participate in many local events and are active members of the Baytown, La Porte, Crosby, Highlands, and Mont Belvieu Chambers of Commerce, as well as the Kiwanis Club and Lions Club.

We’re proud of the strong foundation we’ve built and the reputation we’ve earned as the largest agency in the area. If you’re looking for a team that works hard, supports each other, and makes an impact, this could be the perfect place to grow your career.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Randy Casey - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.