Customer Relations Representative - State Farm Agent Team Member

Peggy-Karolak---State-Farm-Agent; Amherst (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Free food

Snacks

Paid time off

Performance bonus

Advancement opportunities

Training & development

Job summary

Peggy Karolak State Farm is seeking a customer relations representative to deliver exceptional client experiences, coordinate with agency teams, and support the community. You will handle inquiries, maintain records, and help drive retention while collaborating across departments.

This role emphasizes empathy, attention to detail, and a customer-first mindset, with internal advancement opportunities for driven, sales-minded candidates.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication and problem Solv

Experience in customer service

Ability to handle high-stress

Job description

Benefits:

• Company parties
• Competitive salary
• Free food & snacks
• Paid time off
• Bonus based on performance
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a customer relations representative at Peggy Karolak State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.