Customer Relations Representative - State Farm Agent Team Member

Catie Walther - State Farm Agent; Lewes (DE); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Team building

Health insurance

Paid time off

401(k)

Performance bonus

Competitive salary

Advancement opportunities

Training & development

Job summary

Catie Walther State Farm is seeking a Customer Relations Representative to deliver exceptional client experiences and support the growth of the agency in Lewes, Delaware. You will resolve inquiries, coordinate with team members, and anticipate the needs of community members served.

The role emphasizes customer-focused service with opportunities for internal growth for driven and sales-minded candidates, while contributing to the agency's success and client satisfaction.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication

Problem-solving

Customer service

Calm under pressure

Job description

Benefits:

• Team building events
• Health insurance
• Paid time off
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Relations Representative with Catie Walther State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.