Customer Relations Pro II - Orders & Delivery Support

Upstate Niagara Cooperative, Inc.; Town of Lancaster (NY); On-site; USD 64,000 - 70,000; Full time

Job summary

Upstate Niagara Cooperative, Inc. in New York seeks a Customer Relations Representative II to support the sales team by processing orders and coordinating related tasks with speed and accuracy.

You will resolve customer inquiries, maintain account notes and assist with onboarding new customers while liaising with production and delivery teams. A Associates degree plus 2+ years in customer service is preferred, and proficiency in Microsoft Office is expected.

Qualifications

• Associates degree and minimum two years Customer Service experience preferred.
• Polished verbal and written communication skills.
• Ability to prioritize work and multi-task with a professional demeanor.
• Takes initiative, well organized, detail-oriented.
• Strong computer skills with proficiency in Microsoft Office (Outlook, Excel, Word).
• Has developed sense of urgency to quickly handle time-sensitive issues.
• Works well in a fast-paced, deadline-driven environment.
• Adaptable to change with excellent time management skills and team player attitude.

Responsibilities

• Receive orders via email, EDI or fax, enter into computer system, and finalize according to Dept SOPs.
• Resolve customer inquiries related to orders, products, delivery, etc.
• Ensure effective communication between cross-functional teams, both external and internal, to coordinate order completion and delivery.
• Requires knowledge of product lines, production and delivery schedules, pricing, running various reports and inquiries, and similar information as needed.
• Assist with onboarding new customers.
• Keep customer account notes and contact information up to date.
• Primary Account Rep and Backup Rep responsibilities as assigned.
• Ordering/coordinating product samples.
• Liaison role in handling complaints and damage claims.
• Cross-train co-workers as needed.
• At least 1 Direct Report - Manage, train/mentor, approve timecards and time off.
• Become proficient in all product lines handled by CR (currently Cultured, Evap and Ingredients).
• Learn and share VMI customer account handling (currently Wegmans or Tops).
• Perform other tasks as assigned by Department Manager.

Skills

Customer service

Communication

Multi-tasking

Time management

Education

Associates degree

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Upstate Niagara Cooperative, Inc. in New York seeks a Customer Relations Representative II to support the sales team by processing orders and coordinating related tasks with speed and accuracy.

You will resolve customer inquiries, maintain account notes and assist with onboarding new customers while liaising with production and delivery teams. A Associates degree plus 2+ years in customer service is preferred, and proficiency in Microsoft Office is expected.