Customer Relations Pro — Flexible Schedule & Growth

Sarah Shay - State Farm Agent; O’Fallon (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Paid time off

Training & development

Opportunity for advancement

Job summary

Sarah Shay - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the agency's growth. You will resolve inquiries, maintain accurate records, and collaborate with the team to provide an outstanding customer experience.

This role emphasizes problem solving, calm handling of high‑stress situations, and opportunities for advancement within the agency as it serves the community.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Customer service

Communication

Problem solving

Job description

Sarah Shay - State Farm Agent is seeking a Customer Relations Representative to deliver exceptional service and support the agency's growth. You will resolve inquiries, maintain accurate records, and collaborate with the team to provide an outstanding customer experience.

This role emphasizes problem solving, calm handling of high‑stress situations, and opportunities for advancement within the agency as it serves the community.