Customer Relations Officer

VELTISTON GROUP; Town of Islip (NY); Remote; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Relations Officer to enhance customer satisfaction through effective communication and problem-solving. This role involves managing customer inquiries, resolving issues, and collaborating with departments to improve customer experiences. Candidates should possess strong communication and analytical skills and be capable of working independently from home.

Qualifications

• Excellent verbal and written communication skills.
• Ability to analyze situations and resolve issues efficiently.
• Understanding customer data and identifying trends.

Responsibilities

• Address customer inquiries and complaints.
• Investigate and resolve customer issues.
• Develop positive relationships to build customer loyalty.

Skills

Communication

Problem-Solving

Analytical

Time Management

Job description

Title: Customer Relations Officer

Jobscope:

• Customer Interaction: Address customer inquiries, concerns and complaints via emai or other channels.
• Issue Resolution: Investigate and resolve customer issues efficiently.
• Relationship Building: Develop and maintain positive relationships with customers to build loyalty.
• Policy Implementation: Implement and follow company policies and procedures related to customer service.
• Cross-functional Collaboration: Work with other departments to improve the customer experience.

Requirement:

1. Communication: Excellent verbal and written communication skills to effectively convey information and build rapport.
2. Problem-Solving Skills: Ability to analyze situations, identify solutions and resolve customer issues efficiently.
3. Analytical Skills: Understanding customer data and identifying trends to improve customer experience.
4. Time Management: Efficiently manage multiple tasks and priortize customer needs.
5. Highly independent and disciplined as you will be working from home.

All are welcome to apply.

Shortlisted candidates willbe notified via online interview.