Call Center Service Representative - UTAH (Bilingual Spanish and English REQUIRED) - Remote (12[...]

Zions Bancorporation; Midvale (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading financial services company is looking for remote bilingual customer service representatives to enhance client satisfaction. With a starting hourly wage of $17 and a focus on career growth, this position offers an inclusive environment and comprehensive benefits from day one. Candidates must be bilingual in Spanish and English and demonstrate strong communication skills.

Benefits

Comprehensive benefits package

100% remote position

Paid training

Monthly contests and incentives

Qualifications

• Proven experience in customer service required.
• Strong communication skills are essential.
• Ability to navigate multiple computer systems.

Responsibilities

• Assist customers through inbound phone interactions.
• Provide solutions and educate customers on products.
• Build and maintain strong relationships with customers.

Skills

Customer Service

Communication

Bilingual (Spanish and English)

Problem Solving

Education

High School Diploma or Equivalent

Job description

Employer Industry: Financial Services

Why consider this job opportunity:
- Starting hourly wage of $17.00, with additional pay for bilingual candidates and performance bonuses
- Opportunity for career advancement and growth within the organization, with 33% of openings filled by internal candidates
- 100% remote position, allowing for a flexible work-life balance
- Comprehensive benefits package, including health insurance starting on day one and paid training
- Monthly contests and incentives to promote a fun and rewarding work environment

What to Expect (Job Responsibilities):
- Assist customers through inbound phone interactions, ensuring they feel valued and understood
- Provide meaningful solutions and educate customers on products and services
- Build and maintain strong relationships with customers to enhance their experience
- Participate in 11 weeks of paid virtual training to develop skills in technology, banking, and leadership
- Achieve performance milestones to qualify for bonuses and additional training opportunities

What is Required (Qualifications):
- Must be bilingual in Spanish and English
- High school diploma or equivalent
- Proven experience in customer service, with strong communication skills
- Ability to navigate multiple computer systems and possess strong keyboarding skills
- Must live within 90 miles of specified locations

How to Stand Out (Preferred Qualifications):
- Knowledge of banking and financial services
- Passion for serving others and contributing positively to workplace culture
- Experience in problem-solving and educating customers on products/services

#FinancialServices #RemoteWork #CustomerService #CareerGrowth #BilingualOpportunities

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